Privacy Policy & Disclaimer

Effective Date: [01/01/2024]

Walesi Dragakoa is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with us through platforms such as Facebook, Instagram, TikTok, and Skool, or when you participate in our programs and services. By engaging with our brand, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information:

Name, email address, phone number, and contact details provided during registration or program sign-up.
Payment information (e.g., credit card details or bank transfer data) for transactions.

Health and Fitness Information (Optional):

Data such as fitness goals, performance metrics, or other health-related details you voluntarily provide.

Content and Media:

Photos, videos, or other media captured during events, programs, or shared on our platforms.

Usage Data and Tracking Information:

Device information, IP addresses, cookies, and engagement metrics when interacting with our website or social media platforms.

2. How We Use Your Information

We use your information to:

Deliver and enhance our services, programs, and online content.
Communicate updates, offers, and announcements.
Showcase client success stories, participation, or testimonials (with consent).
Maintain compliance with Australian and New Zealand legal requirements.

3. Use of Photos and Videos

By participating in our programs, events, or online communities, you grant Walesi Dragakoa permission to use photos, videos, or other media content featuring you for promotional, marketing, and educational purposes on platforms such as Facebook, Instagram, TikTok, and Skool.

Opt-Out Option:

We respect your preferences. If you do not wish for your content to be used, please notify us at contact@walesi-dragakoa.com, and we will honor your request. Explicit permission will always be sought before using sensitive or personal content.

4. Health and Fitness Advice Disclaimer

Walesi Dragakoa provides health and fitness advice for informational purposes only. You acknowledge that:

You are solely responsible for your own health and fitness decisions.
You should consult a qualified healthcare professional before starting any new exercise or nutrition program.
Walesi Dragakoa and its representatives are not liable for any injury, illness, or adverse outcomes resulting from participation in our programs or reliance on our advice.

Legal Compliance:

Australia: This disclaimer complies with the Competition and Consumer Act 2010 (Cth) regarding recreational services and liability.
New Zealand: This disclaimer aligns with the Consumer Guarantees Act 1993 regarding voluntary participation in fitness services.

5. Payment Information

We prioritize the security of your payment details.

Accepted Payment Methods:

Stripe
PayPal
Direct Bank Transfers

Security and Handling:

Payment details are processed directly through trusted payment processors (Stripe and PayPal), and we do not store these details.
Bank transfer information is used securely and only as necessary for transaction completion.
Payment details will only be accessible to you and Walesi Dragakoa himself for transaction purposes and will not be shared with any third parties, apart from payment processors.

Secure Processors:

Stripe and PayPal are globally recognized and compliant with PCI DSS (Payment Card Industry Data Security Standard).
Bank transfers adhere to the security protocols of your financial institution.

6. Refund policy.

All Digital products have a 3 month refund policy.

No refunds can be made once payments are received for Superior Mastery Mentorship or any online, face to face coaching or training services provided by Walesi.
Any payments or unused 1 on 1 sessions can be used elsewhere or refunded if Walesi is unable to perform his duties.
All payments to be made by debit card or bank transfer.

7. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

Service Providers: Trusted vendors who assist in delivering our services.
Legal Obligations: Authorities or legal entities, as required by Australian or New Zealand laws.
Business Transfers: In the event of a merger, acquisition, or business restructuring.
No personal information such as pictures, videos or texts of any kinds will be shared with anyone.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.

9. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt-out of receiving marketing communications.
Request the removal of photos, videos, or other content.
Lodge a complaint with a privacy authority if you believe your rights have been violated.

Australia:

Contact the Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au
Phone: 1300 363 992

New Zealand:

Contact the Office of the Privacy Commissioner

Website: www.privacy.org.nz
Phone: 0800 803 909

To exercise these rights, contact us at [Insert Contact Email].

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect information from minors without verifiable parental consent.

11. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Any updates will be posted here with a revised "Effective Date."

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Address: [Insert Address in Australia or New Zealand]

By engaging with Walesi Dragakoa’s brand, services, or platforms, you acknowledge and agree to the terms outlined in this Privacy Policy.